Privacy Policy

At Scale Lite Solutions LLC ("we," "us," or "our"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you interact with our services and/or website (collectively, the "Services").  

“Personal information” is any information that relates to an identified or identifiable individual, or as otherwise defined by an applicable data protection law or regulation. This includes personal data that is collected when you access our website as well as specific personal data that is or may be collected through our services (each as is defined in our Terms of Service or relevant contract with our customer). If you have any questions, please contact hello@scalelitesolutions.com or visit our “Contact Us” section for more information about how you can otherwise contact us.

1. Information We Collect

We may collect the following types of personal information from you:

• Contact Information: Your name, email address, phone number, postal address.  
• Account Information: If you create an account with us, we may collect your username and password.
• Transaction Information: Details about your purchases, orders, and payments.
• Usage Information: Information about how you use our Services, including your browsing activity on our website, the pages you visit, and the actions you take.
• Device Information: Information about your device, such as your IP address, browser type, operating system, and device identifiers.  
• Marketing and Communication Preferences: Your preferences for receiving marketing communications from us.
• Other Information: Any other information you voluntarily provide to us.

2. How We Collect Your Information

We collect your personal information in the following ways:

• Directly from you: When you provide information to us through our website, forms, email, phone, in-person interactions, or when you create an account or make a purchase.
• Automatically: When you use our website, we may collect certain information automatically through cookies and similar tracking technologies.  
• From third parties: We may receive information about you from third-party service providers we use (e.g., payment processors, analytics providers).

3. How We Use Your Information

We may use your personal information for the following purposes:

• To provide and improve our Services: To process your orders, fulfill your requests, and personalize your experience.  
• To communicate with you: To respond to your inquiries, provide customer support, and send you important updates about our Services.
• For marketing and promotional purposes: To send you newsletters, special offers, and other marketing communications (where you have consented to receive them).
• To analyze and understand our users: To monitor and analyze trends, usage, and activities in connection with our Services.
• To improve our website and Services: To optimize our website and develop new features and offerings.
• To protect our rights and interests: To detect, prevent, and address fraud, security breaches, and other illegal activities.
• To comply with legal obligations: To comply with applicable laws, regulations, and legal processes.  

4. How We Share Your Information

We may share your personal information with the following categories of recipients:

• Service Providers: Third-party companies that provide services on our behalf, such as payment processing, website hosting, email marketing, and analytics. These providers are contractually obligated to protect your information.  
• Business Partners: With your consent, we may share your information with business partners to offer you products or services that may be of interest to you.  
• Legal Authorities: We may disclose your information to law enforcement agencies, government bodies, or other authorized third parties if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.  
• With Your Consent: We may share your information with other third parties with your explicit consent.  

5. Your Choices and Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:  

• Access: The right to request access to the personal information we hold about you.
• Correction: The right to request that we correct any inaccurate or incomplete personal information.  
• Deletion: The right to request that we delete your personal information under certain circumstances.  
• Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.  

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include [Describe the security measures you have in place, e.g., encryption, firewalls, secure servers, employee training]. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.  

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, or as required by law.  

8. Cookies and Similar Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control the use of cookies through your browser settings. 

9. Links to Other Websites

Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of those websites before providing any personal information.  

10. Children's Privacy

Our Services are not directed to children under the age of 14. We do not knowingly collect personal information from children without verifiable parental consent. If you believe that we have collected personal information from a child without such consent, please contact us immediately, and we will take steps to delete the information.  

11. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the "Last Updated" date at the top of the policy. 

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at hello@scalelitesolutions.com. 

By using our Services, you acknowledge that you have read and understood this Privacy Policy.